Effective Date: 5/30/2024

THE ARK RETREAT (“we,” “us,” or “our”) operates the www.thearkretreats.com website (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

Information We Collect

We collect several different types of information for various purposes to improve our Service to you.

• Personal Data
  
  • While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
    • Name
    • Email address
    • Phone number
    • Address, City, State, Zip code
    • [Add any other information you collect, like pet information (names, species, breed, etc.) or user browsing data]
  •  
•  
• Usage Data
  
  • We may also collect information about how you access and use the Service (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol (IP) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Use of Your Data

We use the collected data for various purposes:

• To provide and maintain the Service
• To improve and personalize the Service
• To process payments (if applicable)
• To send you important information about your pet sitting bookings, including confirmations, changes, and reminders (if applicable)
• To respond to your inquiries and requests
• To send you promotional emails about our services, special offers, and other information that may interest you (with your consent)
• To monitor and analyze the use of our Service
• To detect, prevent, and address technical issues

Sharing Your Data

We may share your Personal Data with third-party vendors and service providers who provide services to us, such as payment processors, appointment schedulers, or data analysis firms.

We will only share your Personal Data with these third parties to perform services on our behalf and are obligated to maintain the confidentiality of your information.

We may also disclose your Personal Data to comply with legal obligations, enforce our policies, protect our rights, or protect the safety of others.

Data Retention

We will retain your Personal Data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Rights

If you are a resident of the European Union (EU) or California, you have certain rights under data protection laws. These rights may include:

• The right to access your personal data
• The right to rectification of your inaccurate personal data
• The right to erasure of your personal data
• The right to restrict the processing of your personal data
• The right to data portability
• The right to object to processing of your personal data

You can exercise these rights by contacting us using the contact information below.

Security

We are committed to protecting your personal data. We use a variety of commercially reasonable security measures to prevent unauthorized access, disclosure, alteration, or destruction of your personal data. However, no internet transmission or electronic storage method is 100% secure. Therefore, we cannot guarantee absolute security.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from a child under 18, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when posted on this page.

COOKIE POLICY

DATA TRANSFER

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: info@thearkretreats.com
• By visiting this page on our website: contact